Refund policy

Digital downloads

Mock exams and other resources are digital content delivered immediately after payment. By completing your purchase, you agree to immediate delivery and acknowledge that you lose your right to cancel once the download has started.

If a file is faulty, will not open, or is not what was described, contact us within 14 days of purchase and we will send a working copy or give a refund.

Tutoring

Please give at least 24 hours' notice to cancel or move a lesson. Contact us to agree cancellation terms for your booking.

How to ask for help

Email acumenteach.learn@gmail.com with your order details.